Lullabuy LTD
Email: [email protected]
Url:
38 Norton Road Wembley Middlesex HA0 4RF United Kingdom
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Free Delivery Over £50 Easy Returns 5* Customer Service We Price Match

Delivery Information

We are open for business as usual.

 

CORONAVIRUS (Covid-19) - Service Update

 

24th August 2020

 

UK – We are accepting order and making deliveries as per usual.

EU – We are accepting order and making deliveries as per usual. (small delays on delivery times, as advised by our delivery partners)

International (Outside UK & EU) – We are still NOT accepting order at the moment.

 

24th April 2020

 

International deliveries are NOW PAUSED!

Due to reduced flights and constant changes to countries policies in regards to Covid-19, we have unfortunately taken the decision to stop deliveries outside the EU for the time being.  We will review the guidelines provided by our shipping couriers and when in better circumstances we will lift this pause. We apologies for any inconvenience this may cause.

 

30th March 2020

 

- To protect our customers and delivery couriers, parcels will now be left at a safe distance from the front door and if a signature is required this will be taken on your behalf.

- We use ParcelForce for some larger and heavier items. But due to the increase in postal demand and we being a small business, Parcel Force have paused same day booking/collections. Because of this there will be a 1 day delay of dispatch for larger/heavier items. We will continue to do everything we can to meet express delivery services but we cannot guarantee this. Please contact us for express delivery service. This does not affect any other services.

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Lullabuy uses a tracked delivery service for all orders. Please note that when orders are dispatched customers will receive an email containing their tracking information.

 

Tracked UK Delivery:

 

UK Mainland orders over £50 – FREE – (2-3 working days)

 

UK Mainland orders under £50 - £4.95 - (2-3 working days)

 

UK Mainland Express Orders Only - £6.95 – (1-2 working days)

 

UK Mainland Saturday Delivery Only - £12.95

 

Scottish Highlands - £7.95 - (2-4 working days)

 

Northern Ireland and UK Islands - £7.95 - (2-5 working days)

 

Tracked EU Shipping* (Mainland only):

 

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden - From £8.95

 

Tracked Worldwide Shipping* (Mainland only):

Our shipping prices are calculated by our courier. To calculate the costs of shipping please add the items that you wish to purchase to your basket and proceed to checkout. An instant quote can be provided on the checkout page, simply change the country of delivery and a quote will display.

Please note that our shipping quotes do not include any import duties or taxes that may be incurred when the goods arrive at their destination. We are not held responsible for any charges that may occur. For more information on this please see our terms and conditions.

*Unfortunately, we are unable to ship heavy items including furniture, pushchairs, and any products from Mr Maria outside of the United Kingdom.

Delivery Times:

*Orders received before 11:30AM Monday - Friday are dispatched on the same day. Any orders received after these times will be dispatch on Monday. No orders are dispatched on Saturday or Sunday. If you require any orders to be dispatched outside these times please do contact us and we may be able to accommodate you.

Please be advised that delivery times on products do vary. Each product page will advise you on the estimated delivery time for that specific item, this information can be found near the product price. Please note orders will only be dispatched once all items have been received in stock. When placing an order of more than one item please use the longest delivery time.

Please be advised that Lullabuy are not responsible for any delays in delivery. We do however offer a proactive customer service and that we will contact you asap to advise when an item is delayed or out of stock.

On occasion, we may also be able to get orders delivered to you quicker than the estimated delivery time. If you are in need of a product in a shorter period of time, please do contact us by email at [email protected] and we will be happy to check this for you.

 

VAT:

All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. This means that the prices paid for products is always the same. For orders where delivery is to a non-EU address, both the product and the delivery prices will be zero-rated, with no UK VAT chargeable. However, the products prices are always the same, regardless of whether or not UK VAT is chargeable on the sale.

Further Transportation of Goods arranged by customers:

Please read our terms and conditions sections 19.6 - 19.6.3.

When submitting an order, you are deemed to have read and accepted our terms and conditions, we recommend that you also read carefully the returns page.