This section is where you can find some answers to certain common questions you may have. However, if your questions are not answered here, you can always contact us and we’ll be happy to help.
I need to speak to someone?
You can always reach us by email at email@example.com. We aim to get back to you within 24 hours, usually sooner than this during working days. You may also contact us via our two social media channels. Instagram or Facebook (If its regarding a previous order, please remember to state your order number)
I’ve received my order but one or more of my items are damaged or faulty?
We are sorry to hear this. The best thing here is to contact us as soon as possible. Please send us an email to firstname.lastname@example.org and we’ll look into this for you. If items are damaged, itis important to remember to keep all packaging material, as this is required for us to investigate with the carrier. Please remember to take photos and send them in to us to avoid any further delays in resolving your query.
What are your delivery times and cost?
You can find all information relating to delivery on our dedicated delivery page here. Most in stock items are delivered within 2-3 working days.
When will my order be delivered?
Once an order has been dispatched, you will receive our dispatch email with your tracking number to follow your parcel. Please refer to our delivery page for more information.
What is your return and refund policy?
You can find all related return and refund information from here.