What items can be returned?
All products purchased via www.lullabuy.co.uk can be returned, with the exception furniture, wallpaper and made to order items*. Returned merchandise must be in the same condition sold (new and unused) with the original packaging, tags and leaflets, with no visible signs of use or damage. Lullabuy reserve the right to refuse the return of goods that do not meet these requirements.
*Items stated are only returnable if received damaged (please see our terms and conditions for returns on damaged goods.)
How long is the return period?
You have 14 days starting from the day you received your delivery to request a return of any items you have purchased via Lullabuy.co.uk. Please note this excludes any furniture or made to order items. Please note that return requests received outside of the returns period may not be accepted or may be at the discretion of lullabuy.
How can I return an item ordered on Lullabuy.co.uk?
A return request must be made up to 14 days after delivery of an order, excluding furniture. Please make sure that your return is well packaged (we strongly advise that you use the box/packaging the products arrived in). We suggest that the returned item is insured for its full value, as unfortunately we cannot be responsible for any returns that are lost or damaged during transit.
To request a return simply contact us at [email protected]k and let us know the reason for your return and state of the condition of the item(s) and we will be happy to assist you on the next process.
Please note that we do not incur any delivery charges / postage costs for returned items. We will only refund your postage costs of returning an item if the product is agreed by Lullabuy to be either faulty, received damaged or if we have mistakenly sent you the incorrect item.
What happens once your've received my returned item(s)?
As soon as we received your returned item(s) they will be checked over and inspected by our warehouse. If our warehouse advise the returned item is in resellable condition, unused and in original packaging we will be able to process a refund. The refund will be issued via the same payment method selected for the initial purchase ie: credit/debit card, PayPal.
We will make our best efforts to refund the value of the products you have returned within the shortest lead time possible, which will not in any case exceed 5 working days from receipt of the returned items.
All Refunds will be made in the currency that was originally purchased in. Lullabuy Ltd are not responsible for any exchange rates fluctuations in the time between purchase and refund.
Please note that shipping and handling costs are non refundable, unless an item is received damaged. In the case of damage please read our terms and conditions.
The delivery address on my order was outside of the UK, can we return our order?
Yes we honour returns, where the delivery address was outside of the UK. Please contact us as soon as possible.
What happens if I wish to refund part of my order and I used a discount code?
In the instance that an order excluding any item(s) for refund continues to meet the terms and conditions of the applied voucher code no action will be made in relation to the discount received. In the instance that the voucher terms and conditions no longer apply e.g the order no longer meets the minimum order value, any refund on your returned item(s) will be issued minus the discount that had been applied to that order.
Any brand or product related promotional discounts used during the time of purchase will be deducted from any refunds.
What is a Seven day cooling off period?
In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost. Your statutory rights are not affected by our returns policy. See our terms and conditions for more information.